At TBD Warehouse, all items are either new or pre-loved, one-of-a-kind pieces that are carefully inspected and described before being listed. 

Please check all measurements provided before purchasing, especially PTP (Pit-to-Pit) measurements.

Customers returning items for sizing issues will be responsible for:

• Return postage costs

• Any payment processing fees associated with the original order

If you need any additional measurements before purchasing, just send us a message.

We have a 7 day Return process from the day you receive your item.

✅ Refunds Will Only Be Issued If:

• The item is significantly not as described

• You received the wrong item

• The item is damaged 

In these rare cases, please contact us within 48 hours of receiving your item. We’ll ask for clear photos and a brief description of the issue to resolve things quickly.

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❌ No Refunds For:

• Change of mind

• Wear and tear typical of second-hand clothing (we always highlight any flaws)

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📬 Need help?

DM us on Instagram or email us at info@tbdwarehouse.co.uk and we’ll get back to you within 24 hours.